FREQUENTLY ASKED QUESTIONS

Optical / FAQ

Absolutely not. Once you’ve seen one of our doctors you can choose from our large selection of designer glasses at your convenience with no appointments required.

We accept most insurance plans but the most common insurance carriers are: VSP, Eyemed, Spectera, VCP, Davis Vision, Medicare/Medicaid, HIP are all accepted in any of our offices.

Our goal is to consistently push the limits in terms of turnaround time for glasses. We currently promise most jobs in 7- 10 business days.

We do require any insurance order to be paid in full at the time the order is placed. If the order does not require insurance filing, we require half down at the time the order is placed.

Absolutely. We do require a release form signed as there is risk to using an older frame. In order to guarantee proper fit and insertion of the lenses, existing frames will need to be sent to lab for the process.

Yes. We currently stock most spherical Acuvue Oasys contacts with a wide range of powers for our patients’ convenience.

Most orders we place for contacts currently have an average turnaround time of 2 business days with a small quantity that take up to 1 week.

Our optical hours are Monday – Friday, 8 a.m. – 5 p.m. We are open the 1st and 3rd Saturdays of each month in our Carmel office and the 2nd and 4th Saturdays in our West office from 8 a.m.-12 p.m. (noon).

We absolutely do. Each office has a selection of designer kids glasses.

Our prices on our glasses range anywhere from $200.00 and up. We carry premium products which means you get premium quality, and we back most of our products with industry leading warranties to show the quality of our work.

Every pair of glasses we offer to our patients carries a 2 year warranty. Our lenses can be coated with an anti-reflective coating that provides excellent visual acuity and light transmittance and comes with a 2-year warranty against scratches or manufacturer defects.

We suggest having your child seen by one of our doctors no later than before their first day of school. If signs of visual problems arise or if there is a family history of poor vision, you may wish to have them seen before this point.